Good to know
Your order, explained
A few useful details to keep close when placing an order or checking what happens next.
Review before confirming
Check quantities, your delivery address and the final total. Keep your order number so support can identify your order.
How ordering worksQuestions before you choose?
Use our contact form for product or order questions. Include the product name or your order number, and describe what you would like to know. You do not need an account.
Contact UsShopping with Alicen SL
Clear information, every step
Delivery costs
Standard delivery is €5.90, or free when your product subtotal reaches €50.00. Check the delivery options and destination at checkout; delivery arrangements are explained on our shipping page.
Delivery & ShippingReturns & your rights
A 14-day withdrawal period generally applies to eligible online purchases. Read the process, conditions and exceptions before requesting a return. Your mandatory consumer rights remain unaffected.
Returns & RefundsCurrency & payment
Browse in EUR, USD, GBP or PLN; EUR is our base currency. Online payment processing is not yet connected. An order confirmation does not mean that a payment has been taken.
Payment Information