Information
Complaints
We take every complaint seriously. Here's how to tell us about a problem so we can resolve it as quickly as possible.
How to submit a complaint
Send an email to [email protected] or use the form on our Contact Us page.
What to include
- Your order number.
- Your name and the email address used for the order.
- A clear description of the issue.
- Photographs or documents where relevant (for example of damage or packaging).
What happens next
We will review your complaint and reply by email. If we need more information we will ask for it. We will explain the outcome and, where your complaint is justified, the remedy we offer, such as repair, replacement or a refund.
Your statutory rights
Submitting a complaint does not affect your statutory consumer rights. You may also contact a consumer advice organisation or the competent authority in your country.