Free EU delivery on orders over €50 · 14-day returns

Customer Service

Payment Information

This page explains how payment works at Alicen SL.

Accepted payment methods

Payment methods will be displayed during checkout based on the payment providers currently available.

Online payment is not yet active. Orders placed now are saved as awaiting payment, and you are not charged at checkout.

Currencies

Prices are set in euros (EUR), which is the default currency. You can display prices in EUR, USD, GBP or PLN using the currency selector. Non-euro amounts are converted from the euro price at the exchange rate stored in the store; your order records the currency and exchange rate shown to you.

When payment is charged

You are never charged while browsing or adding items to your cart. Once online payment is activated, the applicable payment method will be charged when you complete payment after confirming your order. Orders are dispatched after payment has been received.

Payment security

The website uses an encrypted connection (HTTPS). Alicen SL does not store card details. Once a payment provider is connected, payment data will be processed directly by that provider.

Good to know

Find the right fit for your home

Small details make a difference. Consider your space, everyday routines and the information on each product page before choosing.

Measure & compare

Check dimensions, materials and colour in the product details. Measure shelves, worktops and available floor space, allowing room for everyday use.

How ordering works

Questions before you choose?

Use our contact form for product or order questions. Include the product name or your order number, and describe what you would like to know. You do not need an account.

Contact Us

Shopping with Alicen SL

Clear information, every step

Delivery costs

Standard delivery is €5.90, or free when your product subtotal reaches €50.00. Check the delivery options and destination at checkout; delivery arrangements are explained on our shipping page.

Delivery & Shipping

Returns & your rights

A 14-day withdrawal period generally applies to eligible online purchases. Read the process, conditions and exceptions before requesting a return. Your mandatory consumer rights remain unaffected.

Returns & Refunds

Currency & payment

Browse in EUR, USD, GBP or PLN; EUR is our base currency. Online payment processing is not yet connected. An order confirmation does not mean that a payment has been taken.

Payment Information

Help

Frequently asked questions

Quick answers about ordering, delivery and returns.

View all questions