Customer Service

Contact Us

Questions about an order, delivery or a product? Use the details below or send us a message with the form.

Customer support

Email: [email protected]
Phone: +34 925 42 82 62
Business address: Camino Viejo DE Toledo S/N, 45150 Navahermosa, Spain
Business hours: You can send a message at any time. For telephone availability, please contact us by email.

Before you write

If your question is about an existing order, please include your order number (for example HN-10000). You can find many answers in our FAQ.

Send us a message

Good to know

Find the right fit for your home

Small details make a difference. Consider your space, everyday routines and the information on each product page before choosing.

Measure & compare

Check dimensions, materials and colour in the product details. Measure shelves, worktops and available floor space, allowing room for everyday use.

How ordering works

Questions before you choose?

Use our contact form for product or order questions. Include the product name or your order number, and describe what you would like to know. You do not need an account.

Shopping with Alicen SL

Clear information, every step

Delivery costs

Standard delivery is €5.90, or free when your product subtotal reaches €50.00. Check the delivery options and destination at checkout; delivery arrangements are explained on our shipping page.

Delivery & Shipping

Returns & your rights

A 14-day withdrawal period generally applies to eligible online purchases. Read the process, conditions and exceptions before requesting a return. Your mandatory consumer rights remain unaffected.

Returns & Refunds

Currency & payment

Browse in EUR, USD, GBP or PLN; EUR is our base currency. Online payment processing is not yet connected. An order confirmation does not mean that a payment has been taken.

Payment Information

Help

Frequently asked questions

Quick answers about ordering, delivery and returns.

View all questions